General condition

Subscription booking conditions

Choosing a minimum of 4 shows enables you to benefit from subscription price tickets (or a minimum of 3 shows for individuals under 28 years old and students)

  • Prices are displayed in euros
  • Prices are based on the value of a full-price ticket at the time of booking.
  • A 2€ booking fee will be charged for each subscription.

Ticket price and terms of payment

  • Prices are displayed in euros
  • Prices are based on the value of a full-price ticket at the time of booking.
  • A 2€ booking fee will be charged for each subscription. June onwards and a fee of 2€ per booking for a non-subscription ticket purchase from September onwards.  

Receiving tickets by post

  • Tickets can be posted to you by standard class mail, no later than one week before the show’s opening night.
  • The Festival d’Automne à Paris cannot be held responsible for any loss, theft or delay incurred during the sending of the tickets.
  • Any complaints concerning the booking of tickets or subscriptions must be addressed to the Festival d’Automne à Paris either by telephone or letter.

Cancellation of shows - due to exceptional circumstances

In the case of a show being cancelled by the Festival d’Automne à Paris, any interested parties will be entitled to a full reimbursement up to 2 months starting from the date the show was cancelled.   Tickets for reimbursement must be sent back to the following address: Service location, Festival d’Automne à Paris, 156 rue de Rivoli 75001 Paris. Tel : 01 53 45 17 17

Only the Festival d’Automne à Paris is legally entitled to deal with complaints and/or legal disputes arising from products or services purchased.

If the dispute relates to payment operations, the banking establishment or third-party in charge of the payment system may be consulted. The designated address chosen by the Festival d’Automne à Paris is its head office. The Tribunal de Paris will have sole jurisdiction over all disputes concerning the implementation of the contract of sale or payment of the stated price.

 

With the exception of special arrangements made in writing, any client who makes a booking agrees to accept our full terms and conditions for online bookings. This excludes any special arrangements made in writing.

In accordance with French law n° 78-17 issued on the 6th January 1978 relating to information technology and civil liberties, all users are entitled to access and rectify information concerning them. For more information, visit the following website : :www.cnil.fr

Confidentiality : protection of personal data

Confidentiality : protection of personal data

Any confidential or personal data given to us during the booking process is used in the sole aim of enabling you save time (on future bookings).

Under no circumstances will this data be divulged, sold or leased to any third party.

Payment security

Maximum security for your e-commerce purchases is ensured by the SSL secure server. It encrypts, during input, all items of data necessary for your order to be processed (addresses, email, bank details etc). As a result, it is impossible for this data to be read during Internet transfers.

Payment terms for subscription bookings

Choose a minimum of 4 shows of your choice, regardless of the type of show (or a minimum of 3 shows for individuals under 28 years old and students)